Boarding Conditions
1. Our opening hours are Monday – Friday 9.30am – 2.00pm, Saturday 9.30 – 12.30pm and closed Sunday and Bank Holidays. Please note if you arrive outside of these hours without prior agreement the bell WILL NOT be answered.
2. A non refundable booking fee of £25.00 (£50 over the Christmas period) must be paid within 7 days or your booking may be cancelled.
3. For the well being of all boarders, cats must be fully vaccinated against Cat Flu and Feline Enteritis as a minimum requirement, homeopathic vaccinations are NOT acceptable under our Licence conditions
4. A cat’s first course of vaccinations must be completed not less than two weeks before they come to stay.
5. An up to date vaccination certificate must be shown at time of admittance. We are unable to admit a cat that is brought to us without a vaccination certificate. If you are unable to locate it please request that your vet emails us proof of vaccination before your cat is due to stay with us.
6. No cat suffering from or suspected to be suffering from any infections or contagious disease will be accepted. The proprietor reserves the right to refuse admission to any cat showing signs of ill health.
7. All cats must be treated against fleas and worms before entering the cattery.
8. In the event of illness or suspected illness you give us consent to consult a Veterinary Surgeon and any treatment considered advisable will be undertaken at your expense. You also give consent to your nominated veterinarian to share medical information about your cat with Southwinds Cattery.
9. For the protection of other boarders, we reserve the right to refuse to board any animal that we consider is unfit, or unsuitable for boarding. We want all our boarders to be as happy and well as possible.
10. Unfortunately, we cannot board cats over six months old that have not been neutered (special arrangement may be possible).
11. You must bring your cats to the cattery in a secure carrier. We do not recommended fabric holdall type carriers as they are difficult to disinfect if a cat is sick or has a toilet accident on the way to us.
12. Payment is strictly on or before the day of arrival. A full day’s board is charged for the days of arrival and departure. In the event of owners returning before the end of the period for which the cat is booked no refund will be given. For long term bookings over 1 month, accounts must be settled in monthly intervals.
13. Two weeks’ notice is required for cancellations, otherwise the full stay will be payable.
14. Booking alterations will only be accepted, subject to availability.
15. If medication needs to be administered, this will be undertaken provided your cat accepts the medication without resistance.
16. If for any reason any boarded cats fail to be collected within fourteen days of the specified departure date and no agreement is reached between the cats’ owners and the proprietor of Southwinds Cattery, we will assume the cat is abandoned and reserve the right to make alternative arrangements.
17. Whilst every care and precaution is taken during boarding, responsibility can only be accepted at the owners’ risk.
18. If it becomes necessary to provide flea or worm treatment during your cats stay, the cost of this will be added to your invoice. It is the owners responsibility to inform us of any allergies your cat may have to flea/worm products.
19. Images of your cat/s may be displayed on our Facebook page. These will be anonymous and not linked with the owner. Please advise if you do not wish images of your cat to be taken.
20. General Data Protection Regulations. I agree to Southwinds Cattery holding my data for the purpose of boarding my cat(s)